We are delighted to launch Vetsure on the NIS SaaS platform. The sophistication of the platform has enabled us to achieve a number of firsts in the market including: provision for customer tailoring of cover benefits including variable excess and pick and choose policy features, free cover periods and vet portals.
The introduction of electronic claims for vets with customer e-signature is an industry first and has enabled Vetsure to deliver market leading claims turnarounds and helped eliminate data entry inefficiencies and errors from the claims process. The impact on our service, retention and operations has been immediate.
Ashley Gray – Managing Director of Vetsure
The Challenge
Insourcing the Vetsure sales and claims administration systems, including full cycle pet insurance product, B2C websites for 5 brands, Vet Portals for vets to view polices and log electronic claims, integrated collections and payments, and data migration from legacy system.
The Solution
The solution is built on the standard NIS sales and claims platforms with fully responsive B2C and B2B websites developed on NIS web services. The core system holds a full cycle multi-pet product with flexible cover selection, payment via card and direct debit, plus a full suite of documentation and email communication templates. End customers have a secure policy area on the website to view cover levels and download documents. A secure portal allows Vet clinics to upload leads, track the status of existing policies, and log and track electronic claims. A policyholder e-signature solution ensures that claim data is highly accurate before reaching a claims handler. Data migration of client and claim records was completed from legacy systems.
The solution has brought about immediate efficiencies in both sales and claims, with e-claims being processed within a matter of minutes.